The information you share with KhelVIP is a trust we take seriously. This page clearly explains what data we collect, why we collect it, and how we keep it safe.
In short: KhelVIP does not sell your data to third parties. Your information is used solely to improve our services and meet legal obligations.
Welcome to KhelVIP. When you use our platform, we receive certain information from you. This privacy policy is our commitment to being fully transparent about how that information is handled.
This policy applies to khelvip.com, the KhelVIP mobile app, and all our digital services. By registering with or using KhelVIP, you agree to this policy.
We know privacy policies can be a chore to read — so we've kept this one as simple and straightforward as possible. No legal jargon, just plain language.
KhelVIP collects two types of data — what you provide directly, and what is collected automatically while you use the platform.
| Data Type | What data we collect | When it is collected |
|---|---|---|
| Identity | Name, date of birth, national ID number | During registration and KYC verification |
| Contact | Mobile number, email address | When opening an account |
| Financial | Mobile Pay/Nagad/Rocket number, transaction history | Deposits & withdrawals |
| Device | IP address, device model, OS version, browser | Platform Usage |
| Behavior | Game history, betting patterns, session duration | Play time |
| Location | Approximate location (IP-based) | Every session |
We never access your camera, microphone, or contacts.
KhelVIP uses your information only for the specific purposes outlined below — nothing beyond that.
Your consent is obtained before any promotional messages are sent. You can withdraw that consent at any time.
KhelVIP never sells your data to third parties. However, in limited circumstances, we share certain information with specific service providers:
In each of the above cases, strict confidentiality agreements are in place. They are not permitted to use your data for any other purpose.
KhelVIP uses cookies and similar technologies on its website and app to enhance your browsing experience.
You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform features.
KhelVIP does not use tracking cookies from any third-party advertising networks.
Your data is not stored indefinitely. A separate retention period applies to each type of information:
Once the retention period ends, data is securely deleted or anonymized.
KhelVIP follows industry-standard technology and practices to protect your data:
In the event of a security incident at KhelVIP, affected members will be notified within 72 hours.
As a KhelVIP member, you have important rights regarding your own data:
To find out what information we hold about you, contact support — we'll respond within 30 days.
If your name or contact details are incorrect, you can update them via Account Settings or by reaching out to Support.
After account closure, you may request deletion of any data we are not legally required to retain.
To receive a copy of your data in a file, submit a request to our support team.
You can unsubscribe from marketing messages at any time.
You can request that certain data use be restricted — contact Support to do so.
KhelVIP is intended for individuals aged 18 and above only. We do not knowingly collect any data from minors.
If we become aware that a minor's data has been collected by mistake, that data will be immediately deleted and the account will be closed.
If a parent or guardian suspects their child is using KhelVIP, please contact us at support@khelvip.com.
This policy may be updated from time to time due to business changes or new legal requirements. For significant changes:
Continued use of KhelVIP after any changes takes effect will be considered acceptance of the updated policy.
For any privacy-related questions, requests, or complaints, please get in touch with us:
For privacy-related queries on live chat, you can typically expect a response within 30 minutes.
Six reasons our privacy commitment goes beyond words
All data between your device and our servers is encrypted with 256-bit SSL — no one can intercept it in transit.
We only collect what is necessary to provide our services — nothing more.
KhelVIP never sells your personal information to advertisers or any other companies.
Within the company, each employee can only access the information necessary for their specific role.
Once the retention period expires, data is automatically deleted or anonymized.
External security experts regularly audit KhelVIP's systems and identify vulnerabilities.
Two common questions about privacy and app usage
If the app won't open or shows an "Update required" message, follow these steps:
If the issue persists, reach out via live chat. Most cases are resolved within 15 minutes.
Absolutely. The KhelVIP website is fully optimized for mobile browsers. Just open it in Chrome, Firefox, or Safari — all games, betting, deposits, and withdrawals work seamlessly.
That said, there are a few limitations when using a browser:
IOS users can use Safari's "Add to Home Screen" option for a full app-like experience. On the App Page Full details available.
Your personal information is protected with the highest level of security. Register now and join millions of members across Bangladesh.