Gaming is meant to be fun — not a problem. KhelVIP gives you all the tools you need to keep your play within healthy limits. Stay safe, stay happy.
We believe a happy, healthy member plays longer. That's why your well-being matters more to us than our bottom line. Responsible gaming at KhelVIP isn't a checkbox — it's part of who we are.
Online gaming can be a great source of fun, excitement, and sometimes even decent winnings. But like any enjoyable activity, it can get out of hand if you're not paying attention.
Responsible gaming means staying in control. Knowing your budget, keeping track of how long you've been playing, and recognising when to step away. KhelVIP gives you a set of practical tools to help you do exactly that.
Online gaming is growing fast in Bangladesh. From first-time players to seasoned members, building responsible gaming habits matters for everyone. KhelVIP wants every member to play happily and healthily for the long term.
Keep in mind: Gaming should be for enjoyment, not your primary way of making money. Accepting a loss is part of the game.
These tools are yours — you're in control
Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately.
Set a maximum duration for each gaming session. When the time is up, you'll get an automatic alert or be logged out.
Set your own limit so that once you've lost a certain amount, you can no longer continue playing. This reduces the risk of making emotional decisions after a loss.
Pause your account for anywhere between 1 day and 6 weeks. During this time, logging in or making deposits won't be possible.
Keep your account closed for anywhere between 6 months and 5 years. Do not attempt to open a new account during the exclusion period.
See detailed reports on how long you've played and how much you've won or lost. Understanding your own patterns makes it easier to stay in control.
Answer a few questions — honestly. This isn't a test; you're doing it for yourself.
If gaming feels like it's slipping out of your control — that's not weakness. Reaching out for help takes real courage. Contact us via live chat.
Your safety is covered at every level of the platform
Age is verified at registration and during KYC. Anyone under 18 cannot use KhelVIP — this is strictly enforced.
When you're getting close to your set time or budget, alerts appear in the app and on the website — a heads-up before things go too far.
If KhelVIP's support team notices unusual gaming patterns, they'll reach out to the member when needed.
Lowering your deposit or time limit is instant. To raise one, you'll need to wait 24–48 hours.
If you feel like something's wrong, reach out via live chat. Our team is here to help — no judgment, no questions about fault.
After a self-exclusion period ends, you'll need to go through a verification process before returning.
Setting limits on KhelVIP takes just a few seconds. It's not about playing less — it's about enjoying the game longer.
Lowering any limit takes effect immediately. Increasing one comes with a cooling period to prevent decisions made in the heat of the moment.
Log in to your account on the KhelVIP app or website.
Click or tap your profile icon in the top-right corner.
Go to the "Responsible Gaming" or "Limit Management" option in the dropdown menu.
Set daily, weekly, or monthly deposit, loss, or session time limits.
Hit the "Confirm" button. If you're lowering a limit, it takes effect right away.
Problem gambling doesn't happen overnight — it creeps up gradually. Watch out for these signs in yourself or someone you care about:
If you're seeing the signs above, you don't have to face it alone. KhelVIP is ready to help directly.
Chat with us directly on the app or website. Our responsible gaming team is available 24/7.
Average response time: 30 minutesWrite to us at support@khelvip.com. Email works best for detailed conversations.
Response within 24 hoursRemember: Asking for help isn't a sign of weakness — it's the smartest move you can make.
Two common questions about account security and promotions
Setting up two-step verification (2FA) is straightforward. It adds an extra layer of security to your account — even if someone knows your password, they won't be able to log in without the OTP.
With 2FA active, even if someone gets hold of your password, they still can't access your account — login won't go through without the code sent to your phone. Enable it to keep your account secure alongside responsible gaming.
Find all active KhelVIP promotions in one place — On the latest promotions page. All currently active offers are listed here, along with their validity periods and terms in full detail.
How often do they come?
Keep app notifications on so you hear about new promotions the moment they go live.
KhelVIP is always by your side with safe tools, transparent rules, and 24/7 support.